Liberty Utilities
Liberty Utilities Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Liberty Utilities has 1.7 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Liberty Utilities to a friend or colleague.
- Rating Distribution
Pros: Great customer service, Provides gas to homes, Reliable service.
Cons: Customer service is horrible, High rates, Only gas company in area.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Liberty Utilities has 1.7 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Liberty Utilities to a friend or colleague.
- Rating Distribution
Pros: Great customer service, Provides gas to homes, Reliable service.
Cons: Customer service is horrible, High rates, Only gas company in area.Recent recommendations regarding this business are as follows: "STAY AWAY!", "I have referred your services for assistance", "Do not use", "Do not pursue buying a home in the area until this problem gets fixed".
Most users ask Liberty Utilities for the discount as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Horrible Customer Service
I tried reaching out to them via their website "Contact Us" page to resolve a billing issue and never received a response after 5 weeks. I also emailed them twice using the email on their website and also never received a reply.
When I finally resorted to calling during their business hours I kept getting routed to the automated bill pay service regardless of what numbers I pressed. On the 5th try I finally got a live person. I am beyond aggravated and frustrated. Also, what utility bills you at the beginning and end of the same month?
Not sure what their billing practices are but they do not line up with all other utilities who only bill once a month with the payment due date the same each month. I wish we were never switched to Liberty!!!
- Reliable service
- Customer service is horrible
Preferred solution: They finally addressed my issue but I had to put forth way too much effort to contact them.
User's recommendation: STAY AWAY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, GeorgiaINCORRECT BILLING
- Provides gas to homes
- Only gas company in area
Preferred solution: Price reduction
User's recommendation: I have referred your services for assistance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful experience
- Terrible customer service
Preferred solution: Price reduction
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Joplin, MissouriBad reviews
Im not sure where all the bad reviews about customer service are coming from but i have never had a problem contacting someone in Liberties customer service department and they have always been nothing but nice to me.I just call the customer service phone number on my bill.They answer quickly and have always had an answer for me.Never have i had anyone be rude to me.If you keep in touch with them about when you intend to pay your bill there should be no problem unless you just cant pay it and then they will gladly make payment arrangements with you.If you have a problem with your power getting shut off because you cant pay your bill on time its because you havent stayed in communication with them.I agree their rates are high but what are you gonna do.I suggest anyone who has a problem with Liberty at all move to carthage mo and deal with carthage water & electric.There you will find rude and will also see your power being disconnected for nonpayment real quick.I know.I lived there for many years.
- Great customer service
- High rates
Preferred solution: Price reduction
Overcharged and they monopolized the area
User's recommendation: Do not pursue buying a home in the area until this problem gets fixed
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